FREE WEBINAR - NOVEMBER 26, 2020 - 17.00h UTC+0. Lisbon
Collections’ current situation and future perspectives.
How will the industry evolve? What are the expectations?
17:00h - Debate
In this debate we will take a forward-looking approach to debt management sharing views and practical experience in themes like:
– Collecting more with less.
– Understanding customer behaviour.
– Personalising customer journeys and treatment paths.
– Automation, Digital communication and Self Service.
– Explainable AI as a bridge between the creditor and the customer.
17:40h - Innovation Pitch
Revolutionizing the management of NPLs and NPEs
• Re-imagine debt management through a single, constantly evolving technology ecosystem.
• Proactively identify and manage vulnerable loans during and beyond the pandemic.
• Rapidly align Collections and Recoveries operations with customer behaviour through Machine Learning and Advanced Analytics.
• Get digital and self-service capabilities act as a bridge between you and your customers.
1. Customer onboarding to the Self-Service Channel.
2. Payment Plan Signature.
3. DCA Allocation Optimization.